Salesforce Training

Our Salesforce Training program is designed to provide participants with the necessary skills and knowledge to excel in Salesforce administration and development. This hands-on course covers various aspects of the Salesforce platform, including CRM fundamentals, data management, automation, customization, and application development using Apex and Visualforce. By mastering Salesforce, graduates are prepared to pursue diverse roles such as Salesforce administrator, developer, consultant, or architect, and contribute effectively to the success of Salesforce implementations in organisations.

Course Duration

2 Months

Course Language

English/Hindi/Telugu

Classroom

Offline/Online Training/Hybrid Training

Contact

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Description

The Salesforce Training course is a comprehensive program designed to provide individuals with the knowledge and skills needed to effectively utilise Salesforce, the world’s leading customer relationship management (CRM) platform. Geared towards sales professionals, marketing specialists, customer service representatives, and system administrators, this course offers practical training in Salesforce’s capabilities, features, and best practices.

Throughout the course, participants will explore various aspects of Salesforce, including navigating the Salesforce interface, managing leads and opportunities, tracking customer interactions, and automating business processes using workflows and automation tools. They will learn how to customise Salesforce to meet the unique needs of their organisations, including creating custom fields, objects, and page layouts.

Moreover, the Salesforce Training course covers essential topics such as sales forecasting, campaign management, customer support, and analytics, enabling participants to leverage Salesforce to drive sales growth, enhance customer engagement, and improve operational efficiency.

By the end of the course, participants will be proficient in using Salesforce to manage customer relationships, streamline sales processes, and drive business success. With their newfound expertise in Salesforce, participants will be well-equipped to maximise the value of Salesforce within their organisations and achieve their business objectives.

Skills you get

Course Contents

Introduction to Salesforce

Overview of Customer Relationship Management (CRM)
Introduction to Salesforce and its ecosystem
Understanding Salesforce Editions (Enterprise, Unlimited, Essentials)
Getting Started with Salesforce Trailhead

Exercises:

Sign up for a Salesforce Developer Edition
Navigate Salesforce Setup and User Interface
Complete basic Trailhead modules

Salesforce Fundamentals

Objects, Records, and Fields
Data Types and Relationships (Lookup, Master-Detail)
Custom and Standard Objects
Data Import and Export

Exercises:

Create custom objects and fields
Establish relationships between objects
Import sample data into Salesforce

Salesforce Administration

User Management (Profiles, Roles, Permission Sets)
Security and Sharing Settings
Workflow Rules and Process Builder
Validation Rules and Data Validation

Exercises:

Set up user profiles and roles
Configure sharing settings for data visibility
Create workflow rules and process builder flows

Salesforce Customization

Page layouts and Record types
Custom tabs and Home pages
Custom Apps and Dashboards
Customising Reports

Exercises:

Customise page layouts and record types
Create custom tabs and home pages
Build custom apps and dashboards
Customise and run reports

Salesforce Automation

Apex Triggers and Classes
Batch Apex and Scheduled Jobs
Lightning Flow (Visual Workflow)
Email Templates and Alerts

Exercises:

Write and deploy Apex triggers and classes
Schedule batch jobs for data processing
Create Lightning Flows for automation
Customise email templates and alerts

Salesforce Integration

REST and SOAP APIs
External Data Sources
Outbound and Inbound Integrations
AppExchange and Third-party Integrations

Exercises:

Integrate Salesforce with external systems using REST and SOAP APIs
Set up external data sources for data synchronisation
Configure outbound and inbound integrations
Explore and install apps from AppExchange

Salesforce Lightning Experience

Introduction to Salesforce Lightning Experience
Lightning App Builder
Lightning Components
Lightning Web Components

Exercises:

Explore Salesforce Lightning Experience interface
Build custom apps using Lightning App Builder
Create Lightning Components and Lightning Web Components

Salesforce Advanced Topics

Salesforce DX (Developer Experience)
Salesforce Mobile App Development
Performance Optimization and Scalability
Advanced Reporting and Analytics

Exercises:

Set up Salesforce DX for project development
Develop and deploy mobile apps using Salesforce Mobile SDK
Optimise Salesforce performance and scalability
Explore advanced reporting and analytics features

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Frequently asked questions

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Training

Description

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Frequently asked questions

General Information

What is Salesforce?

Salesforce is a cloud-based customer relationship management (CRM) platform that helps businesses manage their customer interactions, sales processes, and more.

2. Who is this training program for?

Our Salesforce training program is designed for professionals and students who want to pursue a career in Salesforce administration, development, or consulting. It is suitable for beginners as well as those with some Salesforce experience.

Course Details

3. What topics are covered in the training program?

Our curriculum includes Salesforce fundamentals, CRM basics, Salesforce Administration, Apex programming, Visualforce, Lightning components, and real-world projects.

4. How long is the training program?

The duration of the training program is 6 to 8 weeks with Monday to Saturday

5. What are the prerequisites for enrolling in the program?

No Prerequisites for enrolling the program.

Enrollment and Fees

6. How can I enroll in the program?

You can enroll by filling out the registration form on our website.

7. Do you offer any discounts or scholarships?

Yes, we offer early bird discounts, group discounts, and limited scholarships based on merit and need. Please contact our support team for more details.

Certification and Career Support

8. Will I receive a certification after completing the program?

Yes, you will receive a certificate of completion after successfully finishing the program. We also provide guidance on Salesforce certification exams.

9. Does the program include job placement assistance?

Yes, we offer career support services including resume building, interview preparation, mock – interviews and job placement assistance through our network of partner companies.

Learning and Support

10. What learning materials are provided?

Students receive continuous support through offline & online support, Q&A sessions with instructors, and access to course materials and resources.

11. What if I miss a class?

Recorded sessions or in – person classes can be arranged based on need of the student.

12. How can I get help if I have questions during the course?

You can reach out to our instructors during live sessions or post your questions in the student forum. Our support team is also available via email and chat.

13. How is the training delivered?

The training is delivered through a mix of offline , online and Hybrid sessions with live recorded lectures, hands-on exercises, and assignments.

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